Posted on August 1st, 2008 by Brian Sparks.
Categories: Blogs.
As I am writing this, my cell phone is off and there is almost no way to contact me. Rachel and I have gotten away for the weekend and we are staying in this very unique hotel. We are actually staying in the Hyatt Place, which is a hotel for the target consumers of 30 year-olds. Rachel and I were trying to describe it because we would like to say that the hotel is pretty fancy. But fancy would be the wrong word. Instead of some 4-star hotel where there is marble floors, gold lampstands, and dead floral arrangments on every floor, there is a 42 inch flat screen HD tv in every room.
Here’s where the uniqueness really kicks in. Instead of someone being at the front desk checking you in, there is a computer kiosk where you check yourself in. It even kicks out the keys for you right there at the computer. You go to the kitchen, order your food at a flat screen computer and someone comes out with your food.
So instead of having people work for you, the people here are payed to be with you (well, not all the time). The workers (hosts as they’re called) are not here to check you in and make sure there are towels in your room, but they are here to help you find whatever you need. They are here to print out maps to where ever you are wanting to go. They are here to carry on conversations and to make you feel at home.
This is unique, but why is it that important to blog about this? Because people, especially in my generation, are not looking for places to be, but looking for a place to belong. We have questions about how to be holistically successful in life. There are churches on every corner. What we want is to find one where we BELONG not just go to. This hotel does this well. They focus on making their customers belong, not just sleep well.
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